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How can we help?
Choose a ticket or open a new one. Your messages are private and linked to the right context.
CREETE SUPPORT
Clear help.
One private thread.
Open a ticket when you need a real answer. Link a case number when it helps, then keep every update in one private conversation.
Support desk online
QUICK ANSWERS
Before you open
a ticket.
These answers cover the things people usually need to know first. If your question involves a specific case, use a ticket so we can see the context.
Where can I see a case payment status?+
Open the case in Cases. You will see whether the plan is under review, awaiting crypto funding, confirmed in escrow, or ready for release.
How do I ask about a specific case?+
Open a ticket and select the case number. The support desk can see the private history that is relevant to your request.
Can I change the details on a case?+
Use the case’s private conversation for work details. Use Support for account access, payment questions, or an issue that needs Creete operations.
When will someone reply?+
Support updates appear in your ticket thread. Communication preferences for email, Telegram, or SMS can be added later; no notifications are configured yet.